Lupine O. Roebuck

         - Personal Resume - 

PROFILE

 

Well-versed in the day to day aspects of office administration and management, including, small business development, marketing, quality customer care and retention, and executive support. Willing to take on new challenges and display innovative thinking.

 

KEY SKILLS AND STRENGTHS

 

• Jill-of-all-trades, a self motivator, quick and adaptive, good with problem solving, and multi-tasking

• Schedule coordination, money handling, data entry, record keeping

• Strong time management and organizational skills; Ability to execute multiple projects in a timely and accurate manner; Excellent follow through with attention to detail

• Professional and effective communication with team members and clients

• Computer experience: Proficient with Microsoft Office Suite, iWorks, Adobe Suite, Social Media

• Dental: SoftDent, EagleSoft

• Chiropractic: Chirotouch, Titan

• Proficient with operation and trouble shooting on both PC and Mac platforms  

• Typing 50 WPM

 

WORK HISTORY

 

Office Manager - iCOR - Oakland (2013)

 

Treatment Coordinator - Panaite Perio - San Francisco (2012)

 

Office Administrator - Melt Massage ­- Oakland (2011 & 2013)

 

Office Manager - Mona Moy DDS - San Leandro (2008 - 2011)

 

Nanny/Family Assistant - Keim Family - Oakland (2004 - 2008)

 

Business Development - Boatguys - Alameda (2002 - Present)

 

GRAPHIC DESIGN/WEBDESIGN

 

www.monasmiles.com

www.eastbaychiro.com

www.tripleheartbakery.com

 

Sage Waters - Logo and Social Media

Ecoe Printing - Logo and Literature

The McDonell Ranch/Macy's Eggs - Logo and Social Media

Holistic Parenting Support Group - Logo and Blogspot

Amilea Rose - Logo and Business Cards

 

 

WORK EXPERIENCE SKILLS

 

MARKETING

  • Social Media Setup and Management for Facebook, Google Businesses, Yelp, Foursquare, Etc.

  • Website design and SEO using Wix.com

  • Branding and Identity logo design

  • Business card, brochure, flyer, coupon, forms, building signage, and invoice design (Included communication and negotiation with printing vendors)

 

ADMINISTRATION

  • Scheduling and coordination of clients, meetings, and appointments

  • Travel arrangements

  • Client reactivation via phone, email, and letters

  • Place orders with suppliers and coordinate shipments.

  • Handling general office logistics

  • Vendor and contractor coordination

  • Responsible for preparing reports, photos, and documents for patient presentations, or lectures

 

CUSTOMER SERVICE

  • 10+ years of customer service experience ranging from the restaurants to medical

  • 8+ years tradeshow sales experience

  • Face to face and phone conflict resolution with clients regarding sensitive or confidential issues

 

OFFICE MANAGEMENT

  • Regularly reviewed internal processes and recommend strategies to increase ease and efficiency

  • Interviewed, trained, and oversaw new hires

  • Managed operation and maintenance of office equipment, monitored the ordering of business supplies and kept record of inventory and supplier information

  • Planned and oversaw office renovations and repairs

 

INSURANCE

  • Insurance verification and data entry

  • Assisted patients with understanding and maximizing their annual benefits

  • Coordinated Personal Injury/MVC patient care, lawyer or adjustor communications, and claim settlements

  • Submitted, tracked, and filed insurance claims and handled carrier denials and information requests

 

FINANCIAL

  • Responsible for bank deposits, and bank and credit card reconciliations.

  • Coordinated payment transactions from patients, AP, AR, insurance carriers, and payment plans

  • Ran and monitored daily and monthly financial reports to meet production goals

COPYRIGHT 2013 SIMPLYSYRENDESIGNS

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