WORK EXPERIENCE SKILLS

MARKETING

• Social Media Setup and Management for Facebook, Google Businesses, Yelp, Foursquare, Etc.

• Website design and SEO using Wix.com

• Branding and Identity logo design

• Business card, brochure, flyer, coupon, forms, building signage, and invoice design (Included communication and negotiation with printing vendors)

ADMINISTRATION

• Scheduling and coordination of clients, meetings, and appointments

• Travel arrangements

• Client reactivation via phone, email, and letters

• Place orders with suppliers and coordinate shipments.

• Handling general office logistics

• Vendor and contractor coordination

• Responsible for preparing reports, photos, and documents for patient presentations, or lectures

CUSTOMER SERVICE

• 10+ years of customer service experience ranging from the restaurants to medical

• 8+ years tradeshow sales experience

• Face to face and phone conflict resolution with clients regarding sensitive or confidential issues

OFFICE MANAGEMENT

• Regularly reviewed internal processes and recommend strategies to increase ease and efficiency

• Interviewed, trained, and oversaw new hires

• Managed operation and maintenance of office equipment, monitored the ordering of business supplies and kept record of inventory and supplier information

• Planned and oversaw office renovations and repairs

INSURANCE

• Insurance verification and data entry

• Assisted patients with understanding and maximizing their annual benefits

• Coordinated Personal Injury/MVC patient care, lawyer or adjustor communications, and claim settlements

• Submitted, tracked, and filed insurance claims and handled carrier denials and information requests

FINANCIAL

• Responsible for bank deposits, and bank and credit card reconciliations.

• Coordinated payment transactions from patients, AP, AR, insurance carriers, and payment plans

• Ran and monitored daily and monthly financial reports to meet production goals